Refund Policy
We want you to be confident before you pay. That’s why HALOSOUNDS lets you hear your full mastered track for free before any purchase.
1. Preview Before You Pay
Every master can be previewed in full, free of charge, directly in your browser. We encourage you to listen closely — ideally on quality headphones or speakers — before purchasing a download.
2. Digital Goods Are Generally Final
Because our products are digital files delivered instantly, and because you can fully evaluate the result for free beforehand, completed purchases are generally non-refundable once the mastered file has been delivered.
3. When We Do Issue Refunds
We will gladly issue a refund if:
- You were charged in error or charged more than once for the same master.
- A technical fault on our side prevented you from receiving the file you paid for, and we are unable to resolve it.
- A refund is required under applicable consumer-protection law in your jurisdiction.
4. How to Request a Refund
Email Studiosbrightminds@gmail.com within 14 days of your purchase. Include your transaction ID (from your Stripe receipt) and a short description of the issue. We aim to respond within 2–3 business days. Approved refunds are returned to your original payment method via Stripe and may take several business days to appear.
5. Why We Offer a Free Preview Instead of Returns
Most refund friction with digital audio comes from buyers not knowing what they are getting until after they pay. We solve that at the source. On HALOSOUNDS you can master your track and audition the finished result in full — the exact file you will download — before spending anything. You can A/B it against your original as many times as you like, adjust the intensity and tone, and only pay once you are satisfied. Because the evaluation is complete and free, a purchase is a decision made with full information, which is why completed downloads are treated as final except in the situations listed above.
We recommend previewing on the same system you will judge the final master on — good headphones or monitors rather than a laptop speaker — and listening to the loud and quiet sections of your song before you buy.
6. Duplicate Charges and Failed Downloads
If your payment succeeded but your download did not start, do not purchase again. In almost every case the file can be re-delivered from the same order at no additional cost. Email us with your Stripe transaction ID and we will re-issue the download link or re-render the master for you. If a genuine duplicate charge occurred — for example, the same master was paid for twice in the same session — we will refund the extra charge in full.
7. Promotional and Discounted Purchases
Masters bought using a promotional code, launch discount or 100%-off coupon are subject to this same policy. Where a discount reduced the price to $0.00, there is no charge to refund. Where a partial discount applied, any approved refund is calculated on the amount you were actually charged, not the pre-discount list price.
8. Currency, Taxes and Payment Processing
Payments are processed securely by Stripe. Prices are shown in US dollars unless stated otherwise, and your bank may apply currency conversion or foreign-transaction fees that are outside our control and are not part of any refund we issue. Any applicable taxes are handled at checkout. HALOSOUNDS never sees or stores your full card details.
9. Chargebacks
If you believe a charge is incorrect, please contact us first — we can almost always resolve issues faster than a bank dispute, and often on the same day. Opening a chargeback without contacting us can delay a resolution by weeks while the payment processor investigates. We keep records of every order and the free preview activity associated with it, which we may share with the payment processor to resolve disputes fairly.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our service, payment processing or the law. The version in effect at the time of your purchase is the one that applies to that purchase, so we recommend saving your receipt. Material changes will be reflected by the "last updated" date at the top of this page.
11. Your Consumer Rights
Nothing in this policy limits any rights you have under the consumer-protection or distance-selling laws of your country or region. In some jurisdictions — including the EU and UK — you may have statutory refund or withdrawal rights for digital purchases, some of which can be waived when you agree to immediate delivery. Where such laws apply, they take precedence over the general "final sale" terms above.
12. Contact
Questions about a purchase or this policy? Email us any time and we will help. HaloEnhance.com · Studiosbrightminds@gmail.com